Refund & Return Policy

We hope you enjoy the purchases you make from Top GiftSphere Inc. This Refund & Return Policy explains how Top GiftSphere Inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official channels and delivered within the United States. We primarily serve customers within the U.S.

Return Window

Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.
Requests submitted outside this 30-day period may be rejected.

Conditions for Returns

To be eligible for a return and refund, items must be unused, unwashed, and in their original condition.
All original packaging, protective materials, labels, and accessories (if any) must be included.
You must provide proof of purchase, such as an order confirmation or order number.

If returned items show signs of use, damage, or missing components, we may refuse the return or provide only a partial refund.

Contact Us Before Returning

We use different warehouses and logistics partners, so return addresses are not the same for every order. Do not send any items back to our office address without prior confirmation.

Before sending any item back, contact our support team at info@giftsphere.life or +1 (720)369-6766 within the return period.
Please provide your name, order number, the item(s) you wish to return, and the reason for return.

If your request is approved, we will provide the correct return warehouse address and any reference number or special instructions that must be included on the package.
Returns shipped without approval or to an incorrect address may not be processed or refunded.

Return Shipping Costs

• If the return is due to our error, such as a wrong item shipped or a manufacturing defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing evidence such as photos or videos.

• If the return is due to personal reasons, such as a change of mind or style preference, you are responsible for the cost of sending the item back to us.

Original shipping charges are generally non-refundable.

Damaged or Defective Items

If your item arrives damaged or appears defective, contact us within 7 calendar days of delivery.
Please provide your order number along with clear photos or videos showing the item and the condition of the packaging.

After assessment, we will offer a replacement, a partial refund, or a full refund.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment only.

It typically takes 7 to 14 business days for the amount to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like a different item, please follow the return process for the original item and place a new order on our Website.

Final Sale Items

Items marked as “Final Sale” or “Non-returnable” are not eligible for return or refund unless they arrive damaged or defective.

Contact Information

If you have questions about this Refund & Return Policy or need assistance, please contact:

Top GiftSphere Inc
Address: 400 S Colorado Blvd, Suite 905, Denver, Colorado 80246, United States
Phone: +1 (720)369-6766
Email: info@giftsphere.life